Support

Open the app, browse the map, tap any available spot, choose your duration, and confirm payment. Your reservation is held the moment payment is processed.

Credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. All payments are processed securely by Stripe — we never store your card details on our servers.

Yes. From the active reservation card in the app, tap "Add Time" and choose extra minutes or hours. You'll be charged at the host's hourly rate.

Reserve a space only once you are at it and have confirmed it is free. If you reserved before arriving and the space is occupied, notify the host through the in-app chat — the host will decide how to proceed. Reservations are non-refundable, but you are free to reserve another available space.

You can cancel a reservation in the app at any time so you are free to book another space. However, reservations are final and the amount paid is not refunded. See our refund policy for details.

The host identifies the right vehicle by the license plate you provided. If you arrive with a different vehicle, the host may treat it as unauthorized. Always keep your license plate updated in your profile, and update it before you reserve if you change vehicles.

Sign up, complete the host verification (ID and proof of address), upload photos of your space, set your hourly rate and weekly availability, and submit for review. Most listings are approved within 48 hours.

Earnings are deposited to your bank account weekly via Stripe Connect, after the standard hold period (usually 2-7 business days from each reservation completion). You can track all earnings on the Earnings page in the app.

YourParkNow keeps 15% of each booking. The other 85% goes directly to you. No listing fees, no monthly fees, no other deductions.

You still receive your full payout — the renter pays at booking time, so you're paid regardless of whether they actually park. If a renter is misusing the platform (e.g., booking and abandoning), report them via support@yourparknow.com.

The renter agrees to park only the vehicle whose license plate matches the reservation. If a different vehicle is parked, you may treat it as unauthorized parking and have it towed at the renter's expense (per our Terms §6.4).

From the app: Settings → Profile → Delete Account. Or email privacy@yourparknow.com with your account email. Account deletion is permanent and processed within 30 days. We retain limited records for legal compliance for up to 7 years (see Privacy Policy).

No. Renters and hosts never see each other's name, email, phone, or profile photo. The only personal information visible to the host is the renter's license plate (for vehicle identification only). All communication happens through the in-app chat.

From the chat with the other party, tap the menu (three dots) → Report User. Provide a brief description. Our trust & safety team reviews reports within 48 hours. If you feel you are in immediate danger, contact local law enforcement first.

Immediately: (1) Change your password in the app. (2) Email support@yourparknow.com with subject "Account compromise" and your account email. We will lock the account and review activity.

Reservations are non-refundable, but we want every booking to go well. If something went wrong, contact the host through the in-app chat first; if it isn't resolved, email support@yourparknow.com with your reservation ID and details, and we'll review it. See our refund policy for full details.

Reservations are normally non-refundable. In the rare cases where YourParkNow approves an exception (for example, force majeure), Stripe returns the amount to your original payment method, typically within 5-10 business days.